Self-service guidance
Help Centre
Practical answers about the product that exists today. Start here before contacting support.
Common questions
Getting startedHow do I get started?
Create an account, complete onboarding, and start with a Mission or a supported business job. Business DNA can add reusable context, but it is not required for every workflow.
Start a MissionAccountWhat should I do if I cannot sign in?
Use password reset first. If you still cannot access your account, contact us with the account email you use for AI Creator Hub.
Contact about account accessBusiness contextWhat is Business DNA?
Business DNA is reusable business-level context such as your audience, offer, and positioning. You can edit it as your business changes. It helps relevant AI work stay consistent, but it is separate from Project Memory.
Open Business DNAProjects & MemoryWhat is the difference between a Project and Project Memory?
A Project is a workspace for related work. Project Memory is context specific to that Project. Business DNA is reusable across the business; Project Memory belongs to one Project.
Open ProjectsAI WorkforceWho can help with my work?
The AI Workforce has seven specialists across business strategy, marketing, content, research, SEO, sales enablement, and social content preparation. They prepare supported work for your review; they do not operate independently or publish on your behalf.
Meet the AI WorkforceAI servicesDoes Email Sequence send emails to my customers?
No. Email Sequence creates email content for you to review and use. It does not send marketing campaigns, run a CRM, or dispatch messages to external recipients.
See the AI WorkforceMissionsWhat is a Mission?
A Mission is a structured sequence of supported AI jobs. You can follow its progress, respond when attention is needed, retry supported failures, and review results as the Mission progresses. A single business job is more focused than a Mission.
Open MissionsMissionsWhat should I do when a Mission needs attention?
Open the Mission workspace to review its status and available action. A failed step can be retried where supported; a paused or cancelled Mission may need you to continue or start a new one. The workspace will show the current state.
Review MissionsDeliverablesWhat is a Deliverable?
A Deliverable is durable work you choose to keep. It can come from a Mission, an AI service, or something you create yourself, and it can be related to a Project.
Open DeliverablesDeliverablesHow do editing, versions, restore, and archive work?
Edit the current Deliverable and save a new version. History preserves earlier versions. Restore creates a new current version from an earlier one. Archive removes a Deliverable from the active view; it is not deletion, and it can be restored.
Open your DeliverablesDeliverablesWhat format can I download?
V1 supports Markdown download. It uses the latest saved version, so save your edits before downloading if you want them included. PDF and DOCX downloads are not currently supported.
Open DeliverablesYouTubeWhat does the YouTube Video Package include?
The Content Strategist can prepare title options, a hook, script, structure, visual guidance, a call to action, description, chapters, and SEO metadata. It is a content and planning package, not a finished video or publishing service.
Open YouTube contentAccount & billingWhere do I manage my plan and usage?
Use the existing Subscription and Usage areas for plan and account information. Contact us for a question that cannot be resolved through those areas.
Open SubscriptionPrivacy & securityWhere can I read the privacy and account information?
Review the Privacy Policy and account privacy actions separately. Contact can help with a question, but sending a contact message does not itself export data or delete an account.
Read the Privacy PolicyContactWhat if I cannot find an answer here?
Send a message through the Contact Hub. Include enough context for us to understand the question, but do not include passwords, API keys, or payment-card details.
Contact AI Creator Hub