Refund, Cancellation and Subscription Policy

Last updated: 2026-07-29

1. Scope

This policy applies to subscription billing, cancellation, and credit-related flows in the current AI Creator Hub service.

2. Subscription and Billing

Subscriptions are managed through authenticated service flows and Stripe-based checkout and billing operations. Cancellation and related account changes are handled through the subscription and billing experience available to users.

3. Cancellation

Users may cancel a subscription through the available billing tools. Cancellation stops future billing where the service is configured to do so, but any service already delivered, credits already used, or payment obligations already incurred may remain payable or non-refundable depending on the circumstances.

4. Refund Requests

Refund requests may be considered where there is a billing error, a service failure, or another valid basis for review. Refunds are not guaranteed automatically and will depend on the facts of the request, the service status, and any applicable consumer rights.

5. Credits

Credits may be consumed as part of AI generation and related service use. Any remaining credits, expiry, or refund treatment is determined by the applicable plan and service rules in effect at the time of use.

6. Consumer Rights

This policy does not exclude or limit rights that cannot be excluded by law. Users should contact support where they believe a payment or subscription issue requires review.